Veritas Cloud provides the most technically advanced hosted platform and reliable connectivity in the marketplace.

TeamsLink total collaboration

Why choose TeamsLink for your business?

TeamsLink is a fully cloud-based solution, so there’s no need for any onsite infrastructure, just make the switch and start calling from your Teams client.

Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink from Veritas Cloud, the remote working hero. Connecting inbound and outbound calling directly through Microsoft Teams. Make and receive UK, international and mobile calls even with non-Teams contacts with reliable and cost-effective calling bundles.

TeamsLink and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform.

TeamsLink gives your business the ability to easily hold online meetings, with your team, or even your customers and prospects no matter where you are. Even if you miss the meeting, have to leave early or have arrived late, you can easily listen to the meeting in your own time as Microsoft Teams can store the recording for you.

Veritas Cloud TeamsLink and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform.

Features

  • TeamsLink Management Portal
  • Microsoft Certified Hardware
  • Simple, Per-user Pricing
  • Unlimited UK Minutes
  • Numbers available in 127 countries
  • Location-based Routing
  • Monitoring Tools for Call Traffic
  • Full UK Porting & Ranges
  • Integrate with PBX (TeamsLink Connect)
  • MiFID II Compliant Call Recording

Benefits

  • Cost Savings on Calls
  • Simple Set-Up
  • Optimise Bandwidth & Voice Quality
  • Infinitely Scalable System
  • Integrate Existing Phone System
  • Hybrid Platforms for Smooth Migration
  • UK-based Technical Support
  • Teams Integrated Handsets
  • Keep Your Existing Numbers
If your business is already using Microsoft 365, as a cloud-based solution, TeamsLink will integrate seamlessly with your current licenses to make the transition even easier while enhancing productivity with MS Teams.

PowerBI Reporting

Pre-built templates to report on internal and external call data and activity within TeamsLink.

  • User Calls Summary & Use Calls Summary Table

  • Queue Calls Summary

  • Usage Per User

  • User List

  • Missed Calls

  • Contact Centre: Agent Summary

  • Contact Centre: Queue Summary

  • Inbound & Outbound PSTN Calls

Veritas Cloud Agent Dashboard Perfect for helping centre agents manage their calls more efficiently and deal with customer quickly.

Agent Dashboard

Perfect for helping centre agents manage their calls more efficiently and deal with customer quickly. Agents can instantly see the customer call details and their incoming route, so they can quickly deal with queries.

Veritas Cloud Supervisor Dashboard. Essential for any contact centre manager who needs to keep track of their contact centre activity on a regular basis. With customisable reports for agent, you can enhance productivity across your team with ease.

Supervisor Dashboard

Essential for any contact centre manager who needs to keep track of their contact centre activity on a regular basis. With customisable reports for agent, you can enhance productivity across your team with ease.

Veritas Cloud TeamLink Wallboard Ideal for displaying KPIs such as agent availability, calls answered,calls abandoned, call waiting. Wallboards are an effective way to ensure full visibility of the entire workforce in the real time.

TeamLink Wallboard

Ideal for displaying KPIs such as agent availability, calls answered,calls abandoned, call waiting. Wallboards are an effective way to ensure full visibility of the entire workforce in the real time.

Already a Microsoft 365 user?

If your business is already using Microsoft 365, as a cloud-based solution, TeamsLink will integrate seamlessly with your current licenses to make the transition even easier while enhancing productivity with MS Teams. There’s no need for any onsite infrastructure, just make the switch and start calling! Third-party apps can also sync to your Microsoft Teams to bring your collaboration to as many applications as possible.